Andorra Telecom

General framework

  • Law on the creation of the public company Andorra Telecom, SAU - Download
  • Regulation on the telecommunications infrastructure of the Principality of Andorra - Download
  • Decree on the general regulations applicable to the universal service for access to fibre optic internet at 100 Mbps - Download
  • Law on amateur radio and enthusiasts’ radio stations - Download
  • Regulation on the telecommunications infrastructure of the Principality of Andorra - Download
  • DDecree for the approval of the National Board for the Allocation of Wavelengths and nationally-used notes in Andorra - Download
  • Decree for the publication of the wavelengths which have already been awarded and/or assigned at the time of the approval of the National Board for the Allocation of Wavelengths- Download
  • Regulation on the legal system and the procedure to obtain certificates allowing the use of wavelengths between 146-174.075 MHz and 406-470 MHz - Download

General service conditions

  • General service conditions for access to fibre optic internet for companies - Download
  • General conditions for the fibre optic fixed telephony service for companies - Download
  • General conditions applicable to the fibre optic fixed telephony service - Download
  • General conditions applicable to the fibre optic IP television service - Download
Customer service
115

From 8:00 a.m. to 00:00
(from Monday to Friday)
and from 9:00 a.m. to 11:00 p.m.
(Saturdays and Sundays).

Central Offices
875 000

From 8am to 6pm.

Telephone information
national and international
111

From 7:00 p.m. to 00 p.m. 365 days a year.

Customer service,
from abroad
+376 301115

From 8:00 a.m. to 9:00 p.m. (Monday to Friday)
and from 9:00 a.m. to 11:00 p.m. (Saturdays and Sundays).
For the loss or theft of a mobile terminal, the schedule is 24 hours every day of the week.