Andorra Telecom


This commitment has led to our close collaboration with the Ministry of Education and Higher Education of the Government of Andorra since 2013.

This collaboration is part of our policy of social responsibility to ensure the connectivity of schools in the three education systems in the Principality of Andorra, raise awareness amongst young people and especially girls about the possibilities of new technologies, and disseminate good practices in the use of the Internet.

In 2013 we signed the first collaboration agreement with the Ministry of Education with the aim of developing innovative technological projects around the digitalisation of education throughout the country. This collaboration fosters joint projects aimed at promoting both the general use of information technologies in the educational system and raising awareness of good practices.


Andorran National Education Network (XENA)

The cornerstone of this collaboration is the Andorran National Education Network (XENA in its Catalan initials), an intranet that has thirty-three access points from both schools and the Ministry itself. This fibre-optic network distributes internal traffic and derives external traffic through a high-capacity line at ten gigabits per second

Wifi a les escoles

School Wi-Fi network

In January 2021 we signed a new agreement with the Ministry to finance and oversee the renovation and modernisation of the Wi-Fi network infrastructure in all publicly-funded schools in the country at all levels of education.

Aplicació B-Resol
Good practices in the use of the Internet

Educating children and young people in Andorra in the good use of the Internet

The Internet is part of our daily lives. Its presence is not limited to the public sphere, but has transcended the boundaries of the private sphere, and can be found everywhere.

The Internet is another means of socialising and learning for children, young people and adults.

These are the so-called “digital natives”, a segment of the population particularly vulnerable to a medium whose advantages and opportunities are transforming and evolving at the same rate as its risks and threats.

Informing, educating and mentoring the new generations of our fellow citizens in discovering the Internet is also part of Andorra Telecom's social commitment.

Customer service

From 8am to 11pm (Monday to Sunday).
In case of loss or theft of a mobile terminal, the schedule is 24 hours every day of the week.

Central offices
875 000

Monday to Friday from 8:30 a.m. to 8 p.m.
Saturday from 8:30 a.m. to 2 p.m.
Fast procedures on Saturday from 4 to 8 p.m.

Telephone information
national and international

From 8:00 a.m. to 12 p.m. (from monday to sunday).

Customer service
+376 301115

From 8am to 11pm (Monday to Sunday).
In case of loss or theft of a mobile terminal, the schedule is 24 hours every day of the week.