92% of Andorra Telecom's television users already have the new decoder
New functionalities and an improved remote control are key to the rapid take-up of the device
Carles Casadevall, Andorra Telecom´s spokesperson, explains that users of the new model have noted significant improvements: "Our regular user surveys tell us that the improvements are outstanding in comparison with the previous model. Even so, there are still a few things that could be improved, and we’re continuing to work on these". With regard to the pace of replacement, Casadevall expressed his satisfaction: "At this point in time there are only some 900 decoders still to be exchanged. For the most part these belong to second homeowners we’ve been unable to contact. For this reason we’ve stepped up the final campaign - users just need to call 115, and we’ll deliver the new decoder to their home address".
The objective of this campaign is to get as many new decoders installed as possible, in order to guarantee users stability of service and maximum functionality, aiming for an optimal customer experience.