Andorra Telecom

Good practices in the use of the Internet.

B-resol application

Our corporate social responsibility policy also includes the dissemination of good practices in the use of the Internet.

With this aim and also in conjunction with the Ministry of Education and Higher Education, in the 2016-2017 academic year we started a pilot test of the b-resol application at the Andorran School of Secondary Education in Encamp.

The aim is to bring to light cases of harassment, cyberbullying, eating disorders and any kind of adolescent conflict by establishing mobile technology as an innovative component.

It is a tool available to students so that they can report any situation or problem they are suffering from both in and out of school.

In addition, the b-resol application encourages peer mediation processes. The campaign is accompanied by specific training in this area for teachers and educational psychologists at the school.

There are currently six secondary schools participating.

The results are very positive thus far and have helped, since its implementation, detect not only cases of school bullying and eating disorders, but also issues of uncivil behaviour and most certainly have prevented others.

Aplicació B-Resol
Customer service
115

From 8am to 11pm (Monday to Sunday).
In case of loss or theft of a mobile terminal, the schedule is 24 hours every day of the week.

Central offices
875 000

Monday to Friday from 8:30 a.m. to 8 p.m.
Saturday from 8:30 a.m. to 2 p.m.
Fast procedures on Saturday from 4 to 8 p.m.

Telephone information
national and international
111

From 8:00 a.m. to 12 p.m. (from monday to sunday).

Customer service
+376 301115

From 8am to 11pm (Monday to Sunday).
In case of loss or theft of a mobile terminal, the schedule is 24 hours every day of the week.