Andorra Telecom

On 31 December 2016, Andorra became one of the first countries in the world to permanently abandon fixed copper-wire telephony. This culminated a long process which had begun in 2008 with the first installation of fibre-optics in the country and hit its first great milestone with the permanent shut-down of ADSL on 31 December 2014.

Much earlier, in September 2013, the neighbourhood of Bixessarri (Sant Julià de Lòria) was the first to have its entire service be covered using fibre-optics.

Throughout 2016, homes which still had copper-wire telephony carried out their migration to the new network. This was divided into two stages. A deadline of 31 July was established for the changeover to fibre-optic telephony in the central and most populated parishes: Andorra la Vella and Escaldes-Engordany, while 31 December was the end date for the rest of the country.

The use of FTTH technology brings users great advantages, particularly for professionals and companies, and implies an overall cost saving for the network management. The company took advantage of the changeover to reduce the visual impact of overhead lines using underground network cables along many sections.

Customer service
115

From 8:00 a.m. to 00:00
(from Monday to Friday)
and from 9:00 a.m. to 11:00 p.m.
(Saturdays and Sundays).

Central Offices
875 000

From 8am to 6pm.

Telephone information
national and international
111

From 7:00 p.m. to 00 p.m. 365 days a year.

Customer service,
from abroad
+376 301115

From 8:00 a.m. to 9:00 p.m. (Monday to Friday)
and from 9:00 a.m. to 11:00 p.m. (Saturdays and Sundays).
For the loss or theft of a mobile terminal, the schedule is 24 hours every day of the week.